WhatsApp Appoints 'Grievance Officer For India' In Its Biggest Market

New Delhi: Mobile messaging app Whatsapp has appointed a grievance officer for India and detailed out a process on its website for users to flag concerns and complaints, including those around fake news. Meeting one of the key demands made by India to curb fake messages that triggered mob killings, the Facebook-owned company has updated its website to reflect the appointment of a 'Grievance Officer for India'. The update mentions that users can seek help through the mobile app, send an email or write in to grievance officer Komal Lahiri, who is based out of the US. According to Lahiri's LinkedIn profile, she is the senior director, global customer operations and localisation, at WhatsApp. A WhatsApp spokesperson declined to comment on the matter but pointed to the public FAQ on the company's website that contains these details. According to sources, the appointment of the grievance officer was made at the end of August. According to WhatsApp's website, users can reach out to the company's support team directly from the app under 'Settings' tab and if they wish to escalate the complaint, they can contact the grievance officer. A section within the FAQs reads: "You (users) can contact the Grievance Officer with complaints or concerns, including the following: WhatsApp's Terms of Service; and Questions about your account."

News Link : https://www.ndtv.com/india-news/whatsapp-appoints-komal-lahiri-grievance-officer-for-india-its-biggest-market-1920849

Date : 23-09-2018

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